Trading Terms

Where goods are in stock when ordered, despatch is normally same day. However, payment by cheque may need bank clearance, in which case goods will be despatched after 5 working days.

Due to the individual nature of our Perfeq Bridles, tack and Riding tights, please allow at least 72 working hours for manufacture of these goods.

Should it be necessary to send your order in more than one despatch due to availability, you will only be charged one postage (excluding Overseas Orders).

Please always quote your home address for authorisation of credit cards.

UK Standard Shipping Rates

Due to an increasing number of orders getting lost in the postal system, we have decided that Standard delivery on all UK items will now be via Royal Mail 1^st Class Recorded Delivery. All orders shipped by this method will now require a signature on delivery.

Please note that we can also deliver your order to your place of work, if this is more convenient.

Please allow 3-5 working days.

Costs are based on the parcel weight, details of which are shown on the shopping cart order form.

Mainland (excluding Southern Ireland)
 1^st Class Recorded Delivery

UK 48hr Courier Delivery Shipping Rates

Mainland (excluding Southern Ireland) excludes Highlands and Islands

Highlands and Islands

UK Guaranteed 24 hour delivery Shipping Rates

We will deliver in stock items within 24 hours to most areas of mainland UK. We use a combination of Royal Mail Special Delivery service and Couriers depending on the weight of the parcel being shipped and the destination.

Due to the individual nature of our Perfeq Bridles, tack and Riding tights, please allow at least 72 working hours for manufacture of these goods, so next day delivery is not possible on these items.

Order shut off time for next day delivery 3.00p.m.

Next Day (Special Delivery/Courier)

Next Day Saturday (Special Delivery/Courier)

Overseas Deliveries

We are happy to export orders to most countries of the world.

If you are ordering outside of the EU, we do not charge VAT, the value will be deducted on the Shopping Cart order form (please select appropriate country).

VAT for orders outside of the EU will normally be charged by the postal authorities/customs upon entry of the goods into your country.

Small parcels will be shipped by Royal Mail Air Mail service, heavier items by courier. Please contact us for a shipping quote for all export orders over 2Kg outside of Europe.

International Shipping Rates

Airmail – Europe including Scandinavia, Southern Ireland, Russia

Airmail – Australia and New Zealand

Airmail - Rest of the World excluding Australia and New Zealand

Payment Terms

We accept payment by Credit or Debit cards including Maestro, Electron, Connect, Visa and Mastercard. We do not accept payment by American Express.

We also accept payment by Paypal  (payments should be sent to steve@performance-equestrian.com),  cheque, payable to Performance Equestrian (please write your address and bankers card number on the reverse)

By prior arrangement we will accept payment by bank transfer, please contact us for details.

Returns

Refunds or exchanges will be made to any item returned in an unused condition and in its original packaging (at the customers own expense) within 30 days of receipt of the goods.

Goods that are returned due to customer ordering error or change of mind will incur a restocking fee of 5% of the original order value (excluding postage but including VAT)

Goods that are manufactured specifically to customer requirements are non refundable.

Exchanges

Exchanges will be sent at the postal rate requested. High value goods returned for replacement or service, such as Heart Rate Monitors,g.p.s etc should be returned using either Registered Post or Special Delivery (this service includes loss insurance)

VAT

All prices include VAT at the current rate of 20% which will be charged on all orders delivered to UK and European addresses.

All invoices show the VAT element of the purchase.